A website that guides you when to Consult safely a doctor

Privacy Policy

This Privacy Policy explains how we at ConsultDocNow and MedIndia Hospitals, Nungambakkam, Chennai, collect, use, share and process your information, that you provide to us, through your use of the website for accessing our medical symptom checker interface.

By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy.

If you use the services on behalf of someone else, you represent that you are authorised by such individual to (i) accept this privacy policy on such individual’s behalf, and (ii) consent on behalf of such individual to our collection, use and disclosure of such individual’s information as described in this privacy policy.

We advise you to use our services only if you agree to the use of your information in accordance with the terms set out below.

Collection of Personal Information

We do not require a user to fill up and complete a registration form for accessing the functionality of the website. As such, we do not ask for or store personal information such as name, age, sex, address, mobile number, email identity or other demographic information, for accessing and making use of the medical symptom checker. The information which you input and submit to our website is restricted only to your disease symptoms and medical conditions, which is voluntary and anonymous.

How We Use Your Personal Medical Information

All the medical information provided by you to us are basically disease symptoms and medical conditions. We do not collect results of laboratory & investigative tests.

The disease symptoms and medical conditions submitted by you are processed through our medical symptom checker interface, to arrive at a suggestive severity score and a summary note. The summary note suggests a user to approach a medical practitioner to avail a tele consultation, elective consultation with a doctor or an emergency hospital visit based on the severity score.

No display of Severity Score & Summary Note

We advise you to ensure that the disease symptoms and medical conditions which you submit is accurate, complete, and up to date. If the severity score and summary note does not get displayed after the submit their disease symptoms and medical conditions, the users can contact our helpline 12789 (Toll Free) or +91-044-283 12345.

Data Retention Policy

We do not at any time, store, retain or maintain a database of your disease symptoms and medical conditions, in our servers or elsewhere.

Confidentiality & Information Security Policy

We use reasonable technical, administrative and operational security measures for the purpose of safeguarding all the information you share with us and have internal standards in place to prevent unauthorized access to the user’s data.

We are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your disease symptoms and medical conditions submitted to us, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only.

We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service on your part. You hereby acknowledge that we are not responsible, in particular, for any action on your part leading to loss, damage or harm to you or any other person.

Consent to our Privacy Policy

You acknowledge that this Privacy Policy is a part of the Terms of Use of this website and the other services, and you unconditionally agree that by becoming a user of this website and its medical symptom checking services signifies your (i) assent to this Privacy Policy, and (ii) consent to ConsultDocNow using, collecting, processing and/or disclosing your disease symptoms and medical conditions in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

Changes & Amendments to this Privacy Policy

We may periodically revise or update this Privacy Policy. Your continued use of our services after the effective date of the Privacy Policy mentioned below, means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our services and discontinue the use of our website.

This Privacy Policy takes effect from the 10th October, 2021.

Conceptualized & Implemented by Dr T S Chandrasekar
MedIndia Hospitals & MedIndia Charitable Trust

New No.63, Old No.83, Valluvar Kottam High Road,
Nungambakkam, Chennai – 600 034.
Tamil Nadu. India